Turning the end of a conversation into action — SeoHee's review and coupon link

The moment a conversation with a foreign customer ends well is also the moment that customer is most satisfied. Usually you simply say goodbye and that's that — but SeoHee makes one more use of that moment.

When the conversation wraps up, the screen turns to a farewell in the customer's own language. On that goodbye screen, "Write a review" and "Get a coupon" buttons appear side by side, and a tap takes the customer straight to the review page or coupon page the store has set — so they can leave a review of the good experience they just had, or claim a coupon, right on the spot.

A review is an asset in itself. Reviews piling up in several languages become multilingual content that reaches the next foreign customer through online stores, social media, and search.

A coupon calls the next visit. A coupon received in one's own language easily leads to a repeat purchase or an online sign-up, and because it connects straight through a QR code or link, the customer never has to go hunting for it.

A single conversation at the offline counter, closing into an online review and a return visit. SeoHee carries an encounter that began with interpreting through to the store's next one.